Privacy Policy

Smart Service Trips ("we," "us," "our," or "the Company") operates the website smartservicetrips.com and related phone-based booking services. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your personal data.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Information You Provide to Us

When you use our services, you may provide:

• Personal identification: Full name, date of birth, gender, passport/ID details (for international bookings)
• Contact information: Email address, phone number, residential or mailing address
• Payment information: Credit/debit card number, billing address, and CVV (processed through secure PCI-compliant gateways; we do not store full card numbers on our servers)
• Travel preferences: Seat preference, meal preference, frequent flyer numbers, travel dates, destinations
• Communications: Records of calls, emails, chat messages, and feedback you send us

b. Information Collected Automatically

• IP address, browser type, device identifiers, operating system
• Pages visited, time spent on pages, referring URLs
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use collected information to:

• Process and complete your flight, hotel, or travel bookings
• Communicate with you about your reservation, changes, or travel alerts
• Provide customer support before, during, and after your trip
• Process payments and detect fraudulent activity
• Send promotional offers and newsletters (only if you opt in; you may unsubscribe at any time)
• Improve our website, services, and customer experience
• Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We share personal information only as necessary to deliver our services or as required by law:

• Airlines and travel suppliers: To issue tickets, confirm bookings, and manage your reservation
• Global Distribution Systems (GDS): To search, price, and ticket reservations
• Payment processors: To charge your payment method securely
• Service providers: Including IT, analytics, email, and customer-support partners bound by confidentiality obligations
• Legal authorities: When required by subpoena, court order, or applicable law
• Business transfers: In the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their own marketing purposes.

4. Third-Party Advertising & Analytics

We use third-party services such as Google Ads, Google Analytics, and Meta (Facebook) Pixel to understand how users interact with our website and to serve relevant advertisements. These providers may collect information through cookies and similar technologies.

You can learn more and opt out of Google's personalized advertising by visiting Google Ads Settings or the Network Advertising Initiative at networkadvertising.org/choices.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Booking records are typically retained for a minimum of 7 years for accounting and tax purposes.

6. Cookies & Tracking Technologies

We use cookies to remember preferences, analyze traffic, and deliver personalized advertising. You may disable cookies through your browser settings; however, some features of the website may not function properly without them.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications
• Request portability of your data

To exercise any of these rights, contact us at privacy@smartservicetrips.com or call +1-855-705-3109.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete it promptly.

9. Data Security

We use technical, administrative, and physical safeguards including SSL encryption, secure servers, access controls, and PCI-DSS compliant payment processing to protect your information. However, no method of transmission over the Internet is 100% secure.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. By using our services, you consent to such transfers in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through our website or email.

12. Contact Us